Privacy Policy

Effective Date: 15 September 2025

BACKGROUND:

Hereford Granite understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, herefordgranite.co.uk (“Our Site”), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

  • “Account”: means an account required to access and/or use certain areas and features of Our Site.
  • “Cookie”: means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below.
  • “Cookie Law”: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Information About Us

Our Site is owned and operated by Marble & Granite Designs Ltd, a Limited Company registered in England under company number 08439402.

  • Registered address: Unit 1d Thorn Business Park, Rotherwas, Hereford, England, HR2 6JT.
  • Main trading address: Unit 1d Thorn Business Park, Rotherwas, Hereford, England, HR2 6JT.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the UK GDPR, you have the following rights, which We will always work to uphold:

a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more.
b) The right to access the personal data We hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of it is inaccurate or incomplete.
d) The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that We hold.
e) The right to restrict (i.e., prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that if you have provided personal data to us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about exercising your rights, please contact us using the details in Part 15. Further information can also be obtained from the Information Commissioner’s Office (ICO). If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the ICO.

6. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Business name
  • Payment information (see below)
  • Information about your preferences and interests
  • IP address
  • Web browser type and version
  • Operating system
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

We use secure third-party payment providers (e.g., Stripe, PayPal) to process transactions. We do not store your full credit or debit card details on Our servers.

7. How Do You Use My Personal Data?

Under the UK GDPR, We must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Providing and managing your Account and access to Our Site.
  • Personalising and tailoring your experience on Our Site.
  • Supplying Our products and services to you. Your personal details are required for us to enter into a contract with you.
  • Communicating with you, including responding to emails or calls from you.
  • Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, we may use your data for marketing purposes. You will not be sent any unlawful marketing or spam. We will always work to protect your rights, and you will always have the opportunity to opt-out.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary. Your personal data will be kept for the following periods:

  • Where we hold your data in relation to a purchase you made, we will retain your information for a period of up to 7 years for accounting and tax purposes.
  • Where you have consented to marketing, we will remove your record from our marketing systems if you have not engaged with our communications for 2 years.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the UK. This means that it will be fully protected under the UK GDPR.

The security of your personal data is essential to us. To protect your data, We take a number of important measures, including using unique complex passwords for company logins, restricting data access with security policies, and encrypting all mobile computers and devices.

10. Do You Share My Personal Data?

We will not sell or rent your personal data or share it with third parties for their marketing purposes.

We only share your data in specific circumstances where it is necessary to provide our services to you or to comply with the law. These include:

  • To Fulfil a Service: We may share your name, address, and contact details with third-party delivery companies to ship your order, or with suppliers to arrange for the delivery of samples or competition prizes.
  • Payment Processing: We share transaction information with trusted third-party payment providers like Stripe and PayPal to securely process your payments.
  • Legal Requirements: In some limited circumstances, We may be legally required to share certain personal data if we are involved in legal proceedings or complying with a court order or the instructions of a government authority.

Where your data is shared, we take steps to ensure it is handled safely, securely, and in accordance with your rights and the law.

11. How Can I Control My Personal Data?

In addition to your rights under the UK GDPR (set out in Part 5), when you submit personal data via Our Site, you may be given options to restrict Our use of your data, particularly for direct marketing purposes. You can opt-out of receiving emails from us by unsubscribing using the links provided in Our emails.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data. However, to use all features and functions, you may be required to submit or allow for the collection of certain data. You may restrict Our use of Cookies; for more information, see Part 14.

13. How Can I Access My Personal Data?

You can ask for details of the personal data we hold about you by making a “subject access request”. All requests should be made in writing and sent to the email or postal addresses in Part 15.

There is not normally a charge for a subject access request. If your request is ‘manifestly unfounded or excessive’, a fee may be charged to cover Our administrative costs.

We aim to respond to your request within 14 days and, in any case, not more than one month of receiving it. If your request is complex, more time may be required (up to a maximum of three months). We will keep you fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device to improve your experience. All Cookies used by and on Our Site are used in accordance with current Cookie Law. Before Cookies are placed, you will be shown a pop-up requesting your consent.

Our Site also uses analytics services provided by Google, which use Cookies to help us understand how Our Site is used. While this does not pose any risk to your privacy, it enables us to continually improve your experience.

You can enable or disable Cookies in your internet browser and can delete them at any time. For a detailed list of the cookies we use, please contact us.

15. How Do I Contact You?

To contact us about your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Jason Jones):

  • Email address: website@herefordgranite.co.uk
  • Telephone number: 01432 355075
  • Postal Address: Unit 1d Thorn Business Park, Rotherwas, Hereford, England, HR2 6JT.

16. Changes to this Privacy Policy

We may change this Privacy Policy from time to time if the law changes or if We change Our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site. We recommend that you check this page regularly to keep up-to-date.